1. Payment Processing (Merchant of Record)
Payments on this website are securely processed by LemonSqueezy, which acts as the Merchant of Record for all transactions. By completing a purchase, you acknowledge that LemonSqueezy is responsible for payment processing, billing, invoicing/receipts, and the collection/remittance of applicable taxes (such as VAT, GST, or sales tax where required).
If you have questions about a charge, receipt, or payment method, please refer to your LemonSqueezy checkout confirmation email first.
2. Pricing & Currency
Unless otherwise stated, all prices are shown in U.S. Dollars (USD). Access to digital products and services is provided only after successful payment confirmation.
3. Delivery & Access
- Digital Products (Playbooks, documents, downloadable materials) are delivered electronically.
- Please ensure your email address is entered correctly at checkout so you can receive delivery/receipt emails.
- If you experience technical issues accessing purchased content, contact us and we will assist with access troubleshooting.
4. Refund & Cancellation Policy
Because our offerings include instant-access digital content and time-based professional services, refunds are limited as follows:
4.1 Digital Content (Playbooks)
Due to the nature of instant-access digital content, all Playbook purchases are final and non-refundable.
Refunds will not be issued for reasons including, but not limited to:
- Change of mind
- Business outcome dissatisfaction
- Regulatory or customs decisions
- Misinterpretation of content
In exceptional circumstances involving duplicate payments or technical delivery failures, please contact us within 48 hours. Verified technical issues will be reviewed, and access may be revoked where applicable.
Nothing in this policy limits refund rights required under applicable law.
4.2 Second Opinion Reviews
- Second Opinion Reviews are written, fixed-scope assessments initiated upon payment.
- Once review work has begun, refunds are not available.
- If a request is declined before work begins, any payment made will be fully refunded.
4.3 Private Consultation
- Consultation requests are reviewed before acceptance.
- If a consultation request is declined after payment, a full refund will be issued.
- No refunds are available once a consultation has been delivered.
4.4 Legal Exceptions
Nothing in this policy limits any refund rights you may have where required by applicable law.
5. Nature of Services (Informational Only)
All materials, second opinions, and consultations are provided for educational and informational decision support only. They do not constitute legal advice, tax advice, or professional advice, and should not be treated as a substitute for advice from qualified counsel or licensed professionals in your jurisdiction.
6. No Guarantees
We do not guarantee specific outcomes, approvals, commercial success, regulatory decisions, or customs clearance results based on the use of our materials or consultations. You remain solely responsible for your own compliance, decisions, and actions.
7. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from the use of our materials or services.
8. Contact
For access issues or questions about the scope of a product/service, contact:
Email: [YOUR SUPPORT EMAIL]
(Please include your order email and order reference from LemonSqueezy.)